Terms of use.

1.1. On The List is operated by Shubhang Malik, trading as On The List, a sole trader based in London, United Kingdom.

1.2. These Terms of Use (“Terms”) govern your access to and use of the On The List website, app, platform, checkout, resale system, QR ticketing functionality and related services (referred collectively as the “Platform”).

1.3. By accessing or using the Platform, creating an account, purchasing a ticket, listing a ticket for resale, or otherwise using any part of the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.4. These Terms apply to all visitors, buyers and sellers. Event organisers are additionally bound by the applicable organiser agreement or other written terms agreed with On The List.

1.5. Additional policies referred to on the Platform, including any Refunds Policy, Privacy Policy, Cookie Policy, Acceptable Use Policy or event-specific rules notified through the Platform, form part of these Terms. To the extent of any inconsistency, these Terms prevail unless expressly stated otherwise.

2.1. On The List operates a ticketing and ticket resale marketplace. We provide the Platform, including listing, checkout, payment collection, resale functionality and QR ticket generation.

2.2. On The List is not the organiser, promoter, venue operator or performer for any event listed on the Platform. The contract for attendance at an event is between the ticket holder and the relevant event organiser, and not with On The List.

2.3. The event organiser is solely responsible for the event itself, including the venue, scheduling, lineup, admission policies, safety arrangements, accessibility, compliance with law and whether the event goes ahead as planned.

2.4. In the case of listings by event organisers, On the List does not guarantee the existence, quality, safety or legality of the tickets; the truth or accuracy of the user’s content or listings.

2.5. Where On The List collects payment through the Platform, it is done on behalf of the organiser and/or to facilitate the transaction through our payment provider.

2.6. We may from time to time provide support, fraud screening, transaction monitoring, customer assistance, dispute handling or resale administration. This does not make us a party to the underlying event contract between the attendee and the organiser.

3.1. You must be at least 18 years old to create an account or to purchase tickets for agerestricted events. By using the Platform, you confirm and represent to us that you are legally capable of entering into binding contracts.

3.2. You must provide accurate, complete and current information when creating an account and keep it updated.

3.3. You must keep your login credentials confidential and are responsible for all activity carried out through your account.

3.4. We may request information or documentation to verify your identity, age, payment method, ownership of tickets, or compliance with these Terms.

3.5. We may suspend, restrict or close your account, cancel tickets, remove listings, delay or withhold payments or resale proceeds, or block future transactions, at any time, where we reasonably consider that:

you have breached these Terms;

your account information is inaccurate or incomplete;

fraud, misuse, unlawful conduct, security risk or chargeback abuse is suspected; or

such action is necessary to protect the integrity, lawful operation or reputation of the Platform

4.1. Each price displayed on the Platform is the total amount payable by the buyer at checkout, including any booking fee shown on the Platform, unless expressly stated otherwise. On the current Platform model, the booking fee is 10% of the ticket price plus £0.15, charged per ticket.

4.2. The booking fee applies to all purchases, primary and resale transactions processed on the Platform.

4.3. Ticket prices shown on the Platform may increase over time as ticket tiers change, but under the current On The List model they will not decrease.

4.4. Sellers and buyers are responsible for reviewing all ticket and event details before committing to a transaction.

4.5. A large volume of tickets are listed on the Platform, and we make every effort to prevent pricing errors. On rare occasions when pricing errors occur, we shall not be liable to you for this error. For the avoidance of doubt, if a ticket is subject to a pricing error, we may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, we will allow you to cancel your order.

5.1. The resale price on the Platform is controlled. When you list a ticket for resale, the resale price is set automatically to the then-current active tier price for equivalent tickets on the Platform. Sellers cannot manually set their own resale price on the Platform.

5.2. As earlier ticket tiers sell out or the active tier changes, your listed resale ticket may be automatically re-priced to the then-current tier price.

5.3. Resale is available from the time of purchase until one hour before the scheduled event start time, at which point resale listings close automatically. It is clarified that On the List does not guarantee resale of the ticket and the unsold listed ticket will revert to your account as a valid ticket, subject to these Terms and the event’s entry conditions.

5.4. You may not sell, transfer, advertise, assign, or otherwise deal with any ticket, QR code or entry right listed on the Platform, outside of the Platform as such conduct circumvents the Platform’s controls, pricing model, anti-fraud mechanisms or resale rules. Such conduct would constitute a material breach of the Terms.

5.5 Every resale listed on the Platform must disclose the details of the ticket including its face value, seat number or location of the standing area at the venue, any restrictions limiting the use of the tickets to persons of a particular description(for example wheelchair users or people within a certain age range), and any connection the seller has with the event organiser.

6.1. You may not profit from resale on the Platform. If your ticket is successfully resold through the Platform, you will receive back the original ticket price paid by you, and not more.

6.2. Any difference between your original purchase price and the current active resale price is retained and shared between the organiser and the Platform in accordance with the applicable commercial arrangement.

6.3. The booking fee is not refundable to the seller when a ticket is successfully resold.

6.4. Refunds or resale payouts are ordinarily returned to your original payment method, usually within 5 to 10 working days, although timing depends on the banking and payment systems involved and is outside our direct control once processed.

6.5. We may delay, reverse, withhold or set off any resale payout or refund where we reasonably suspect fraud, breach of these Terms, payment reversal risk, misuse of the Platform, or where required for compliance, investigation or dispute handling.

6.6. We reserve the right to report any activity that we believe to be illegal or otherwise in contravention of this Terms and we will respond to any verified requests relating to a criminal investigation (i.e. a subpoena, court order or substantially similar legal procedure) from local and foreign law enforcement or regulatory agencies, other government officials or authorized third-parties.

7.1. Each valid ticket issued through the Platform carries a unique QR code or other digital identifier.

7.2. When a resale completes on the Platform, the seller’s existing QR code is automatically and permanently invalidated and a new valid QR code is issued to the buyer as part of the same transaction flow.

7.3. Screenshots, copied images, forwarded codes, duplicated tickets, printed copies of invalidated tickets and old QR codes will not be accepted for entry.

7.4. On The List accepts no responsibility or liability for tickets or codes bought, sold, transferred or shared outside the Platform, or for any denial of entry arising from such offplatform activity.

8.1. We do not offer refunds for change of mind or inability to attend. As the tickets relate to leisure services for a specific date or period of performance, statutory cancellation rights that may otherwise apply to distance contracts do not apply to the event tickets.

8.2. If an organiser cancels an event or the event is not going ahead, where the sale or resale of the ticket occurs through the Platform, refunds are not issued automatically. OTL will send an email to you requiring you to initiate a refund request. The refund request window will remain open for a period of 1 month from the date of the cancellation email. Upon submitting a valid refund request, you will receive a refund of the face value of the ticket (excluding the booking fee) to your original payment method, which will usually be processed within 14 days of the refund request being submitted. The timing by which you receive the refund depends on the banking and payment systems involved and is outside our direct control once processed. If you experience any issues with your refund or if you have missed the 1-month refund request window, you may contact our consumer support team at support@onthelistapp.co.uk.

8.3. Under the current On The List event model, an event’s name, date, venue and advertised headline act cannot be changed once published on the Platform. If any of those cannot be delivered as advertised and no permitted substitute is allowed under the event listing, the organiser must cancel the event, in which case clause 8.2 applies.

8.4. Minor or non-material changes, including changes to set times, running order, support acts, amenities, or similar operational matters, may be updated in the event description and do not entitle you to a refund.

8.5. We are not responsible for, and your rights against us are not determined by, event updates or statements made outside the Platform, including on social media, third-party ticketing pages, venue channels, press reports or organiser announcements not reflected in the status of your ticket on the Platform. It is clarified that On the List is merely a facilitator and has no control over the actions of the organiser.

8.6. Where a refund, replacement ticket, credit, return of original ticket, further verification or other procedural step is required in connection with a cancellation, postponement, rescheduling, or comparable issue, you must comply with the instructions and timelines notified by us, including initiating a refund request within the window specified in our communication. Failure to do so may affect eligibility for any remedy to the extent permitted by law.

8.7. Nothing in these Terms limits any non-excludable rights you may have under applicable consumer law.

9.1. Payments are processed securely by third-party payment providers. We do not store your card details.

9.2 By placing an order or using the resale function, you authorise us and/or our payment provider to charge your selected payment method for the total amount due in connection with the transaction.

9.3 All refunds are issued to the original payment method used for the relevant transaction unless otherwise required by law or agreed by us, although timing depends on the banking and payment systems involved and is outside our direct control once processed.

9.4. You must not initiate a chargeback or payment reversal for a valid charge except where you have a genuine legal basis to do so. If you do initiate an unjustified chargeback or payment dispute, it would be treated as a material breach of the Terms.

10.1. You must not, directly or indirectly:

use bots, scripts, scraping tools, spiders, automation or other unauthorised technological means to access the Platform, purchase tickets, monitor listings or extract data;

create multiple accounts to bypass purchase, resale or access limits;

buy, sell, transfer, advertise or accept payment for tickets outside the Platform where doing so circumvents these Terms;

share, duplicate, copy, forward or distribute QR codes or ticket credentials except through the Platform as expressly permitted;

use stolen, unauthorised or invalid payment methods;

upload or communicate false, misleading, unlawful, defamatory, infringing or fraudulent information;

interfere with the operation, security or integrity of the Platform;

attempt to gain unauthorised access to any system, account, data or network connected with the Platform;

use the Platform in breach of applicable law, third-party rights, venue rules or event conditions; or

raise payment disputes for tickets that were validly delivered, validly used, or where the refusal of a refund was consistent with these Terms and applicable law

10.2. We may investigate actual or suspected breaches of this clause and may take any action we reasonably consider appropriate as highlighted in Clause 3.5 of the Terms.

11.1. Admission to any event is subject to the organiser’s and venue’s lawful terms and conditions, including but not limited to age restrictions, identification requirements, bag checks, conduct rules, security measures, health requirements and capacity limits.

11.2. A valid, unscanned and non-invalidated QR code or other accepted proof of ticket entitlement is required for entry.

11.3. We are not responsible where entry is refused by organiser for reasons unrelated to the validity of the ticket itself, including but not limited to late arrival, failure to produce ID, intoxication, breach of venue rules, prohibited items, non-compliance with safety requirements or misconduct.

11.4. Where you believe you were wrongly denied entry due to an issue with a ticket obtained through the Platform, you should contact us as soon as possible and provide any evidence reasonably requested by us, including evidence from the venue where available.

12.1. If you upload, submit or otherwise provide any content, information, images, text or materials to the Platform, you confirm that you have the right to do so and that such content is accurate and lawful.

12.2. You grant us a non-exclusive, worldwide, royalty-free licence for the term of your rights in that content to use, host, copy, store, reproduce, adapt, publish and display it to the extent reasonably necessary to operate, administer, secure, support and promote the Platform.

12.3. If you submit ideas, suggestions, documents, and/or proposals (“Ideas”) to us, you do so voluntarily and with no expectation of confidentiality or payment.

12.4. Our handling of personal data is governed by our Privacy Policy. By using the Platform, you acknowledge that your personal data will be handled in accordance with that policy.

12.5. You agree that we may send you service-related communications electronically, including by email, in-app message or by notices posted on the Platform.

13.1. All intellectual property rights in the Platform, including its software, branding, text, graphics, layout, database rights and functionality, are owned by or licensed to On The List.

13.2. Users of the Platform acknowledge that they do not acquire any ownership rights by using the Platform.

13.3. You may not download, copy, reproduce, or otherwise exploit any Intellectual Property of On the List except in the course of viewing the Platform for lawful purposes.

13.4. You may use the Platform only for its intended personal, lawful and non-commercial purpose.

13.5. You must not copy, reproduce, scrape, reverse engineer, decompile, frame, republish, modify or exploit any part of the Platform.

14.1. We may suspend or terminate your access to the Platform, remove listings, cancel tickets or transactions, delay or withhold payouts, or restrict features where we reasonably believe this is necessary for security, fraud prevention, legal compliance, operational integrity, enforcement of these Terms or protection of other users, organisers or us.

14.2. You may stop using the Platform at any time. If you wish to close your account, you may contact us using the details below, but closure of the account does not affect the rights and obligations accrued before such closure.

14.3. Any provision of these Terms which by its nature should survive termination, including provisions relating to payments, liability, refunds, misuse, intellectual property, governing law and dispute resolution, will survive termination.

14.4. You agree that monetary damages may not provide a sufficient remedy to On the List for violations of these Terms and that the damages and harm caused by violation of the Terms may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Accordingly, you consent to injunctive or other equitable relief for such violations

15.1. Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation; or

any liability which cannot lawfully be excluded or limited under the laws of England and Wales.

15.2. Subject to clause 15.1, On The List is not liable for:

the event’s content, quality, performance, lineup, safety, legality or cancellation;

acts or omissions of organisers, venue managers, performers, sellers, buyers, payment providers or other third parties;

tickets, codes or transfers occurring outside the Platform;

loss arising from your failure to comply with venue or organiser rules;

indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill or loss of data, to the extent such exclusion is permitted by law.

You acknowledge and agree that On the List is not liable for the conduct of third parties, including the sellers, operators of venues and event organizers/promoters

Subject to clauses 15.1 and 15.5, our total aggregate liability to you arising out of or in connection with any transaction is limited to the total amount paid by you through the Platform for the transaction giving rise to the claim.

If you are dealing with us as a consumer, nothing in these Terms affects your statutory rights, including rights under the Consumer Rights Act 2015. Services supplied by us will be provided with reasonable care and skill. We remain liable only for those losses which are foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Platform.

You understand and agree that you are making use of the site and services on an ‘as is’ and ‘as available’ basis. We make no warranty with respect to its software, services, site, any tickets, any event or any user content. Accordingly, to the maximum extent permitted by applicable law and except as specifically provided in these Terms and in our guarantee, we disclaim all warranties, express or implied, of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that your use of any part of the Platform will be uninterrupted, errorfree or secure, that defects will be corrected, or that the site is free of viruses or other harmful components. You assume all responsibility and risk for your use of the Platform and your reliance thereon. Your use of the Platform and any materials provided through the Platform are entirely at your own risk. You should use your best judgment and exercise caution where appropriate.

16.1. To the fullest extent permitted by law, you agree to indemnify, defend and hold On the List, its affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives (“Indemnified Parties”) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from:

your breach of these Terms;

your misuse of the Platform;

your infringement of any third-party rights;

your unlawful conduct; or

any unjustified chargeback, reversal or payment dispute initiated by you.

17.1. We may amend these Terms from time to time, including to reflect changes in law, regulation, the Platform, our services or our business operations.

17.2. If a change is material, we will give at least 14 days’ notice on the Platform or by email before it takes effect, unless a shorter period is required for legal or security reasons.

17.3. Changes will not apply retrospectively to tickets already purchased, except where the change is required by law or relates to operational, security or fraud-prevention measures that must apply immediately.

17.4. We may modify, suspend or discontinue features of the Platform from time to time for operational, maintenance, legal, security or business reasons.

18.1. These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation, including non-contractual disputes or claims, are governed by the laws of England and Wales.

18.2. If you are a business user, you and we agree that the courts of England and Wales shall have exclusive jurisdiction.

18.3. If you are a consumer then the courts as per the applicable law shall have jurisdiction.

19.1. Severance: If any provision of these Terms is held by a court or competent authority to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

19.2. No waiver: If we delay or do not enforce any right under these Terms, that does not mean we waive that right.

19.3. No partnership or agency: Nothing in these Terms creates any agency, partnership, joint venture, employment or fiduciary relationship between you and On the List.

19.4. Third-party rights: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms, except where these Terms expressly provide otherwise.

19.5. Assignment: We may assign or transfer our rights and obligations under these Terms, provided this does not adversely affect your rights under these Terms. You may not assign or transfer your rights or obligations without our prior written consent.

19.6. Force Majeure: On the List is not responsible if we cannot comply with these Terms because of an event outside of our control. Events outside of our control might include fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, riot, civil disturbance, embargo, war, law, regulation, failure or delay of any transportation, power, or communications system

19.7. Entire agreement: These Terms, together with the policies , set out the entire agreement between you and us regarding your use of the Platform

19.8. Use of Headings: The heading at the beginning of each clause is for reference purposes and in no way defines the scope or extent of such clause.

19.9. Contact: Questions about these terms should be directed to support@onthelistapp.co.uk. On The List is operated from London, United Kingdom.