On The List — Student Ticket Marketplace

RESALE OPENS FROM

Day 1

RESALE CLOSES

1 Hr Before

YOU RECEIVE

Full Ticket Price

Our position on refunds.

On The List does not offer cash refunds for change of mind. Instead, we offer something better: resale. If your plans change, list your ticket on the platform and recover every penny you paid for it the moment someone buys it. This is available from the day you purchase, right up to one hour before the event.

How resale works as a refund.

When your resale ticket sells, you receive back exactly your original purchase price — no more, no less. The buyer pays the current tier price. Any uplift stays with the event — not a scalper. Your booking fee is not refunded, but you keep the full ticket price.

The one-hour cutoff.

Resale listings close automatically one hour before the event starts. Any ticket still listed at that point reverts to valid status in your account. No resale can complete inside this window.

Event cancellation.

If an event is cancelled by the organiser, you can claim a refund from My Tickets → Cancelled. Refunds are returned to your original payment method, usually within 10 working days.

Tickets purchased outside this platform.

On The List accepts no responsibility for tickets purchased through third-party channels, social media, or peer-to-peer arrangements. Only tickets purchased directly through onthelistapp.co.uk carry the protections described here.

Contact.