On The List - Student Ticket Marketplace with Secure Resale

RESALE OPENS FROM

Day 1

RESALE CLOSES

1 Hr Before

YOU RECEIVE

Full Ticket Price

Our position on refunds.

On The List does not offer cash refunds for change of mind. Instead, we offer something better: resale. If you can`t go later, list your ticket on the platform and recover every penny you paid for it the moment someone buys it. This is available from the day you purchase, right up to one hour before the event.

How resale gets your money back.

When your resale ticket sells, you get back exactly what you paid for it. No more, no less. The new buyer pays the top tier price, and any difference goes to the organiser, not a scalper. Your booking fee isn’t refunded. Resale isn’t guaranteed: your ticket sells once the top tier sells out, and if it doesn’t sell, it stays valid for you to use.

The one-hour cutoff.

Resale listings close automatically one hour before the event starts. Any ticket still listed at that point reverts to valid status in your account. No resale can complete inside this window.

Event cancellation.

If an event is cancelled by the organiser, you can claim a refund from My Tickets → Cancelled. Refunds are returned to your original payment method, usually within 10 working days.

Tickets purchased outside this platform.

On The List accepts no responsibility for tickets purchased through third-party channels, social media, or peer-to-peer arrangements. Only tickets purchased directly through onthelistapp.co.uk carry the protections described here.

Contact.